I Need Terms & Condition

CONSUMER TERMS & CONDITIONS

In these Conditions:-

“you” and “your” means any and all persons using this Application.

“Oblix”, “i need”, “We”, “us” and “our” means Oblix ODS Ltd whose registered office is at Rodney Chambers, 40 Rodney Street, Liverpool, England, L1 9AA and whose company registered number is 12800476 or where applicable, its affiliated or related entities, associates, or partners.

PLEASE READ THESE CONDITIONS CAREFULLY BEFORE USING THIS APPLICATION.

Special Note: This Application features descriptions of arrangements provided by completely independent Service Providers and reviews and other postings from you and other third parties. Such content is the responsibility of the Service Provider or third-party creator of the content and not of i need.

We have no responsibility for this content as we are merely providing access to it as a service to you. i need is not able to check the accuracy or truthfulness of the content of adverts and postings or the ability or performance of Service Providers. We do not endorse, support, recommend, represent or guarantee the truthfulness, lawfulness, accuracy or reliability of any information about any arrangements or any Service Provider featured on this Application, or any opinions posted by third parties (including reviews). While we will endeavour to remove any offensive, untrue, unlawful or harmful content from the Application as soon as reasonably practicable after it is brought to our attention, we cannot be liable on account of the accuracy, lawfulness, completeness, or otherwise of such content.

All Service Providers featured on this Application are fully independent from i need and i need does not own, manage or control any Service Providers.

Please note that Oblix ODS Ltd does not offer any scheme of financial protection, guarantee or insurance in respect of any arrangements with any Service Providers.

INTERPRETATION

Application:	this application.
Application Services:	the booking and associated services provided by Oblix through this Application. This does not include any service carried out by a Service Provider (including the Provider Services).
Conditions:	these terms and conditions as amended from time to time in accordance with clause 1.2.
Customer, User or you:	an individual who uses the application to look for and/or request and /or buy Services offered by Service Providers.
Licence:	the licence to use this Application which you have agreed to.
Provider Services:	services offered via the System by the Service Provider and/or provided to the Customer by the Service Provider.
Service Provider:	a person or organisation who uses the application to advertise its services and to accept bookings from Customers.
System:	the software operated and developed by Oblix ODS Ltd available through mobile applications for iOS and Android software. The System is intended to allow Customers to see information about Service Providers and to enable Customers to make arrangements with Service Providers to receive Services from them.

1.1 Access to and use of any information on this Application and any use of the Application Services is conditional on your acceptance of these Application use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website, the Application or the Application Services.

1.2 We may alter these terms and conditions at any time. If we do so, all subsequent use of our Application will be governed by the newer version. You must check these terms and conditions regularly.

1.3 The provisions of the licence also apply to your use of the Application and your bookings of Provider Services.

THE APPLICATION SERVICE

2.1 i need (through the Application) allows Customers to search for and identify Service Providers from whom they would like to obtain Provider Services and to make contact with Service Providers and order Provider Services from them.

2.2 i need grants Customers access to the System to allow and enable interaction between the Customer and Service Providers. Customers can make reservations with Service Providers via the System, and the Service Provider can accept or reject such reservations at their discretion.

2.3 Where you book a Provider’s Service using the Application, we will charge a one-off booking fee for this (unless either you are a Customer who pays a subscription fee or the Service Provider pays a subscription fee). The Service Provider’s terms and conditions may limit and/or exclude the Service Provider’s liability to you. Please note that Service Providers are wholly separate from us and copies of their applicable conditions are available on request from the Service Provider.

2.4 In facilitating the booking of a Provider Service through the Application we act as the agent of the Service Provider and are not responsible for the Service Provider or the Provider’s Services.

2.5 Please note that these Consumer Terms are supplemental to our Privacy Policy which also applies to our website (https://ineed.co.uk), and to our Application Licence Agreement. Those Website Terms of Use (Privacy and Cookie Policies) will continue to apply to the extent that they are not varied by these terms which are specific to the App..

2.6 We are entitled to disable the Application/ System at any time in order to carry out its repair or improvements without informing Customers in advance.

BASIS OF CONTRACT

3.1 We act only as an advertising intermediary in respect of all Provider Services or arrangements featured on the Application. Service Providers are wholly independent from i need. We accept no liability in relation to any contract you enter into with a Service Provider, or for any Provider Services you purchase or for the acts or omissions of any Service Provider or other person(s) or party(ies) employed by any Service Provider. For all Provider Services, your contract will be with the Service Provider and not with i need. i need does not provide, and is not responsible for, any Provider Services.

3.2 Nothing in this Application constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to the applicable Service Provider on their stated terms to book/purchase Provider Services featured on the Application. All Provider Services featured or referred to are at all times subject to availability and no warranties, promises or representations are given as to availability.

3.3 If you need to cancel or amend a confirmed booking with a Service Provider, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the Service Provider concerned. Please check the Service Provider’s terms and conditions.

3.4 As a condition of your use of this Application, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this Application in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this Application.

3.5 You must not link (including deep linking) to this Application without our prior written agreement.

3.6 If you have any complaints about the Provider Services you receive, please address any complaints directly to the Service Provider (who is responsible for providing the Provider Services to you).

PAYMENT AND CONFIRMATION

4.1 When you have chosen the Service Provider and the Provider's services that you want to book, you can secure your booking by either:

a) paying a deposit as defined by the specific Service Provider in their terms & conditions within the App, plus a one-off booking fee of 60p currently (inclusive of VAT), or

b) where the Service Provider is a subscriber to the App, with access to additional features, only the deposit as in a) above will apply.

4.2. Consumers will be able to easily identify the payment terms for each Service Provider prior to making a booking.

4.3 Payment can be made by credit or debit card and all prices include VAT where appropriate. A contract between you and the applicable Service Provider will exist when the Service Provider accepts your booking request and issues a confirmation to you via the Application.

4.4 Please check your confirmation carefully and report any incorrect or incomplete information to the Service Provider immediately. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

4.5 If you have paid a deposit, then dependent on the deposit amount paid, you must pay the remainder balance direct to the Service Provider at the time and date of your appointment.

ACCURACY OF PRICES AND WEBSITE INFORMATION

5.1 The information contained relating to Service Providers within our Application is supplied by the Service Provider concerned. The Service Provider reserves the right to make changes to and to correct errors in the information detailed within the Application and other details of your chosen arrangements before and after your booking has been confirmed (including the date and time of your appointment). The Service Provider may provide an alternative time and date for your arrangement, which you must accept or decline using the Application. Please see the Service Provider’s terms for further information or contact the Service Provider. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any Provider Services except where this has arisen due to our own negligence. We make no promises, representations or warranties about any Service Provider or Provider Services featured on the Application.

5.2 You must therefore ensure you check the price and all other details of your chosen Provider Services with the Service Provider concerned at the time of booking.

CHANGES AND CANCELLATIONS BY THE SERVICE PROVIDER

6.1 The Service Provider will try to inform you as soon as reasonably possible if they need to make a significant change to your confirmed Provider Services or to cancel them. We cannot be liable to you if the Service Provider changes, cancels, or fails to carry out the Provider Services.

CANCELLATIONS BY YOU

7.1 Please be aware that your booking will be subject to the booking terms and conditions of the Service Provider. Cancellation terms and charges will also be imposed by us on the Service Provider’s behalf. These charges form part of the agreement between the Service Provider and yourself as the Customer, and we are simply notifying you of these/collecting them on the Service Provider’s behalf. If you cancel the booking for any reason, you must tell the Service Provider using the features within the Application.

YOUR OBLIGATIONS

8.1 You are responsible for:

(a) ensuring that the data you enter into the Application/System is complete and accurate;

(b) only using the Application in accordance with its purpose and these Conditions; and

8.2 We are not responsible for:

(a) any failure or delay of our obligations under these Conditions that is caused by any act or event beyond our reasonable control (“Event Outside Our Control”);

(b) the accuracy of any personal or other data provided into the System by you; or

INTELLECTUAL PROPERTY RIGHTS

9.1 All content of this Application (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single device and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

9.2 The trademarks, logos and service marks shown on our Application, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

LIABILITY

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

10.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.4 We are not liable for business losses. If you are a consumer we provide the Application only for your domestic and private use. If you use the Application for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.5 Limitations to the Application and the Services. The Application and the Application Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Application or the Application Services. Although we make reasonable efforts to update the information provided by the Application and the Application Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

10.6 Please back-up content and data used with the Application. We recommend that you back up any content and data used in connection with the Application, to protect yourself in case of problems with the Application or the Application Services.

10.7 Check that the Application and the Services are suitable for you. The Application and the Application Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Application and the Application Services (as described on the appstore sites and in the Documentation) meet your requirements. The Application is a peer-to-peer platform, and we cannot be liable for the performance of Service Providers nor for Provider Services but we do endeavour, through our business processes to ensure that any inappropriate services or poor-performing service providers are removed in accordance with our Service Providers’ Terms.

10.8 We are not responsible for events outside our control. If our provision of the Application Services or support for the Application or the Application Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any unused time on the Application that you have paid for but not received.

GENERAL PROVISIONS

11.1 These Conditions are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

11.2 This Application may contain links to other websites or applications. Such other websites or applications are not under our control or maintained by us. We are not responsible for the content of such websites or applications. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites/applications or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

11.3 i need may make available a mapping / location service called Geo-Fencing on the Application. Please note that locations and distances from a given location detailed in Geo-Fencing are approximate and are for general guidance only. They are not intended to (and should not be used to) give a precise location.

11.4 Please note that you may use or access our Application only for the purposes of viewing, booking or reviewing Provider Services displayed by Service Providers through the System and for the other purposes specifically allowed by these Conditions. You may not use or access this Application for any other purpose. In particular, but without limitation, all use of data mining, spiders and similar data extraction tools is expressly forbidden unless we have given prior consent to their use in writing. This does not prohibit the use of general purpose internet search engines.

11.5 This Application or any part of it (or any websites that are linked to this application) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to the Application will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus and connectivity checks) to satisfy your particular requirements.

11.6 If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

11.7 Given the unique nature of the Internet and the need to secure our systems and proprietary technology, we reserve the right at any time to restrict or prohibit access to this Application for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this Application or who violate these Conditions.

USER CONTENT

12.1 The Application allows you to submit material and/or post reviews ("User Content"). You agree to use such services only to send User Content that complies with these Conditions.

12.2 By posting or distributing User Content on the Application you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the User Content in any medium and in any form (including for advertising and promotional purposes by others) without your permission.

12.3 We are not liable for such User Content. We reserve in our sole discretion to remove without notice any User Content which:

(a) is patently offensive to the online community, such as content that promotes racism, hatred or physical harm of any kind against any group or individual;

(b) harasses or advocates harassment of another person;

(d) is defamatory or libellous;

(e) we consider inappropriate including material of an adult or explicit nature;

(f) promotes information that you know (or which we believe) is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;

(g) promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

(h) contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

(i) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

(j) constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; or

(k) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

(l) contains information that identifies any individual without their consent; or

(m) is untrue, inaccurate, abusive, likely to cause offence, illegal, or obscene.

12.4 You agree not to post or distribute any information or material that is copyrighted by any third party without the express written consent of such party, and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision. You agree not to portray, depict or identify any person without their express consent, and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

12.5 If you have any complaints or objections to material or content including User Content posted on this application, or if you believe that material or content posted on this application infringes your intellectual property rights, please contact us immediately by writing to us at Oblix ODS Ltd at 40 Rodney Street, Liverpool, England, L1 9AA or by emailing us at enquiries@ineed.co.uk. Once we have completed our investigations if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.

12.6 Any personal information you post on the Application will be used in accordance with our privacy policy.

CONTACT US

13.1 If you have any questions or queries regarding these terms of use, then please contact us at enquiries@ineed.co.uk.

13.2 We keep our consumer terms under periodic review. This version was last updated on 14^th February 2024.

Consumer Terms & Conditions/ version1/ 14^thFebruary 2024

Note: if booking fee changes in future, to update these terms