Under data protection laws, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. This information is provided in our Privacy Notice and it is important that you read that information. Before installation of this website and potentially the App at a later date, your consent to our processing of your personal data (including your name, contact details, financial and device information) as described in this Privacy Notice is required. Use of the website requires only a very limited amount of your personal data to be processed as the website is non-transactional i.e. i need is not a web-based App. It is the App that will provide the functionality to search, book and pay for local services when used on your smart device(s). How you can withdraw consent Once you provide consent you may change your mind and withdraw consent at any time by contacting us at enquiries@ineed.co.uk but that will not affect the lawfulness of any processing carried out before your withdrawal of consent. If you object to the processing of your personal data, you will no longer be able to use the App. |
Consent to processing Location Data within the App I consent to processing of my Location Data (including details of my current location disclosed by GPS technology) and to location-enabled Services being activated in order to ensure that I, as a Consumer, receive details of potential Service Providers in my selected location, or that my details, as a Service Provider, are made available to Consumers in my selected geographic area). This is an essential part of the App’s functionality. Please refer to further information at clause 4 below. |
PRIVACY NOTICE
This is the Privacy Notice of OBLIX ODS LTD (trading as “I need”)
whose registered office is at Rodney Chambers, 40 Rodney Street, Liverpool, England, L1 9AA
and whose company registered number is 12800476
This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
the i need mobile application software (App) which is available through the Apple and Google stores (App Stores) once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device).
any of the services that are accessible through the App (Services); or
any website of ours (Website) though you are asked to note that our Website has no transactional capability i.e. the searching for, booking of, and payment for Services is only possible by using the i need App . Therefore, much of the following terms apply to use of the App only.
This Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The App is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
This policy is provided in a layered format so you can click through to the specific areas set out below.
IMPORTANT INFORMATION AND WHO WE ARE
THE DATA WE COLLECT ABOUT YOU
HOW IS YOUR PERSONAL DATA COLLECTED?
HOW WE USE YOUR PERSONAL DATA
DISCLOSURES OF YOUR PERSONAL DATA
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
GLOSSARY
DESCRIPTION OF CATEGORIES OF PERSONAL DATA
We are the controller and are responsible for your personal data.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact them using the details set out below.
Contact details
Name of DPO: Martin Kelly
Email address: enquiries@ineed.co.uk and marked for the Attention of the DPO.
Postal address: Rodney Chambers, 40 Rodney Street, Liverpool, England, L1 9AA
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.
Changes to the privacy policy and your duty to inform us of changes
We keep this Privacy Notice under regular review.
This version was last updated on 21st February 2024. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. This can be done by logging into the App and editing the “My Profile” or “Update Business Details” section using the edit/update features.
Third party links
Our Website/the App may, from time to time, contain links to and from the website/apps of our partner networks, official bodies, advertisers and affiliates. Please note that these website/apps and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check these policies before you submit any personal data to these websites/apps or use these services.
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data.
Contact Data.
Financial Data.
Transaction Data.
Device Data.
Content Data.
Profile Data.
Usage Data.
Marketing and Communications Data.
Location Data
We explain these categories of data below.
We may also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We will collect and process the following data about you:
Information you give us. This is information (including Identity, Contact, Financial and Marketing and Communications Data) you consent to giving us about you by filling in forms on the App or Website or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the App or Website, download or register the App, subscribe to any of our Services, search for a Service, make an in-App booking or payment, share data via an App's social media functions, enter a competition, promotion or survey and when you report a problem with the App, the Services, or our Website(s). If you contact us, we will keep a record of that correspondence.
Information we collect about you and your device. Each time you visit or use one of our Apps we will automatically collect personal data including Device, Content and Usage Data.
Location Data. We also use GPS technology to determine your current location when using the App. Our location-enabled Services require your personal data for key features of the App to work. In particular, the Location Data enables Consumers to find and book Providers who offer services at their desired location, and for Service Providers this enables them to set their operating zone and to deliver their services efficiently.
Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Device Data from the following parties:
analytics providers such as Google based outside the UK;
advertising networks; and
search information providers
Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
Identity and Contact Data from data brokers or aggregators;
Identity and Contact Data from publicly available sources such as Companies House and the electoral register based inside the UK; and
Location Data from Google based outside of the UK.
COOKIES
We use cookies to distinguish you from other users on the Websites and to remember your preferences. This helps us to provide you with a good experience when you use the Website, and also allows us to improve our sites. For detailed information on the cookies we use, the purpose for which we use them, and how you can exercise your choices regarding our use of your cookies, see our cookie policy [link].
We only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
Where you have consented before the processing.
Where we need to perform a contractual obligation (such as facilitating a booking confirmation or making a payment) we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
We may use your name and contact details to notify you of our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time, as such communications with you will provide an Opt-Out choice. You can Opt-Out by replying to our email/text communications with the words OPT OUT and where you do so we may continue to communicate with you on other grounds, such as to provide you with our services or to inform you of new categories of services that have been added to the platform.
|
Purpose/activity |
Type of data |
Lawful basis for processing (where a number of bases are listed not all may apply in every case) |
|
To install the App and register you as a new App user |
Identity Contact Financial Device |
Your consent |
|
To process in-App bookings and arrange Services including managing payments and collecting money owed to us |
Identity Contact Financial Transaction Device Marketing and Communications Location |
Your consent Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you including notifying you of changes to the App or any Services |
Identity Contact Financial Profile Marketing and Communications |
Your consent Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyze how customers use our products/Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) |
|
To enable you to participate in a prize draw, competition or complete a survey |
Identity Contact Device Profile Marketing and Communications |
Your consent Performance of a contract with you Necessary for our legitimate interests (to analyze how customers use our products/Services and to develop them and grow our business) |
|
To administer and protect our business and this App including troubleshooting, data analysis and system testing |
Identity Contact Device Financial |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) |
|
To deliver content and advertisements to you To make recommendations to you about goods or services which may interest you To measure and analyze the effectiveness of the advertising we serve you To monitor trends so we can improve the App |
Identity Contact Device Content Profile Usage Marketing and Communications Location |
Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) |
|
To exercise or defend our legal rights To take legal advice To comply with our legal and regulatory obligations To comply with requests from legal authorities |
Identity Contact Device Financial Content Profile Usage Marketing and Communications Location |
Necessary for our legitimate interests Necessary to comply with legal obligations |
Disclosures of your personal data
We may share your personal data with the third parties set out below for the purposes set out in the table above:
EXTERNAL THIRD PARTIES
Service Providers with whom you make bookings or queries through the App.
Service providers who may provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who may provide consultancy, banking, legal, insurance and accounting services to us.
HM Revenue and Customs, regulators and other authorities based in the UK;
Specific third parties such as Amazon Web Services, Stripe, Google and Apple.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We may also use and disclose your personal data without your permission:-
in connection with any legal proceedings or claims or prospective legal proceedings or claims,
to legal, judicial, regulatory, law enforcement, public health, professional standards and taxation authorities,
to prevent crime;
to take legal advice; and
to establish, exercise, protect, enforce or defend our legal rights
International transfers
We will only transfer your information overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.
If we transfer your personal data to service providers outside the United Kingdom then we will always use a lawful method to do so. In the case of transfers to other countries outside the UK and the European Economic Area then this will be an agreement in a legally approved form.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Data security
All information you provide to us is stored on secure servers. Any payment transactions carried out by us, or our chosen third-party provider of payment processing services will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. Your device and/or your chosen security software may guide you regarding the strength or weakness of your chosen password; “strong” is always recommended. We ask you not to share a password with anyone.
Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
Visitors to our Website may choose to register their interest in the App by providing their name and email address; (Note: the Website is non-transactional).
For all data submitted to us by users of the App, both Consumers and Service Providers, this data will be stored in database(s) on our secure servers.
Certain Services may include social networking, chat room or forum features. Please ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
Data retention
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the purposes for which it was collected or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In the event that you do not use the App for a period of 3 years then we will treat the account as expired and your personal data may be deleted.
Your legal rights
Under certain circumstances you have the following rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
if you want us to establish the data's accuracy;
where our use of the data is unlawful but you do not want us to erase it;
where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Speak to an individual. Where we have reached a decision that affects you by processing your personal data automatically then you have the right to request to speak to someone to discuss that decision.
We may monitor your choices of products and services so we can let you know when a change which we think may interest you occurs. For example if you we know from your use of the App that you are interested in Hair & Beauty services then we’d wish to inform you of a new (added) Hair & Beauty service that’s been added to the App. Likewise in Home Services, if/when we add something like flat-pack assembly we may notify you if we think this may be of interest.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.
F.A.O. The Data Protection Co-ordinator: Martin Kelly
Oblix ODS Ltd
Rodney Chambers
40 Rodney Street
Liverpool
England
L1 9AA
United Kingdom
Or by email to: enquiries@ineed.co.uk
If you are dissatisfied with our handling of any query or complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk with whom we are registered
Glossary
LAWFUL BASIS
Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Description of categories of personal data
Identity Data: This includes your first name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender.
Contact Data: This includes your billing address, delivery address, email address and telephone numbers.
Financial Data: This includes your bank account and/or payment card details.
Transaction Data: This includes details about payments to and from you and details of in-App purchases.
Device Data: This includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI or UDID number, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use and your time zone setting.
Content Data: This includes information stored on your Device, including login information and, photos, videos or other digital content.
Profile Data: This includes your username and password, in-App purchase history, your interests, preferences, feedback and survey responses.
Usage Data: This includes details of your use of any of our Apps or your visits to any of our Sites including, but not limited to, traffic data and other communication data and the resources that you access.
Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Location Data: This includes your current location disclosed by GPS technology.
